This is the second message in our Magenta Health Fall Update series. These short but important patient updates are designed to help us provide you with <Better Care/>. In this edition: how to reach your care team when needed.
Start with your physician’s homepage
Physician homepages are designed to guide you to the right path for your specific concern or request, while also reflecting your physician’s style of practice and the behind-the-scenes aspects of providing care. In short: we always recommend starting at your physician’s homepage.
Enter a short search term (e.g., “test results,” “renew prescription,” “rash,” “chronic pain”). The system will guide you to the right option, whether that’s messaging your physician, requesting admin support, booking an appointment, or accessing a resource.
Tips for better searching:
Too broad: “talk to my doctor” is a bit generic. A search like “colon cancer screening test” works better and may even deliver options that don’t require an appointment.
Too detailed: for privacy reasons, the tool doesn’t see your full medical history. Instead of searching, “form for my recent work injury,” just type “forms.”
Third parties can contact us via fax or online forms. Details here: third-party contact information.
If you don’t find what you need
Your physician’s homepage already addresses hundreds of different scenarios, but not everything unfortunately. There's ongoing efforts to address more scenarios and to offer better search capabilities. In the meantime, additional options for contacting us electronically or by phone are available here.
How this helps deliver <Better Care/>
Using your physician's homepage as a starting point typically means:
appointments are booked properly,
requests have the info your care team needs to move forward,
everything is recorded in your electronic medical record (EMR), and
inquiries reach the right person quickly.
This avoids delays, reduces errors, and helps your physician spend more time on care.
We’re also continually enhancing our EMR system to make care more seamless at Magenta Health and across Canada. For example, when submitted through your physician's homepage, many medical forms are now uploaded directly into the EMR, reducing errors from manual entry while still allowing our team to review each submission for accuracy. These upgrades are part of our ongoing <Better Care/> improvements.
To read more, or see how you can support, visit: www.magentahealth.ca/better-care-2
Thank you for your help. It helps us respond faster and keep your care on track.