This is the third message in our six part Magenta Health Fall Update series. These are quick updates to help you stay on track with your health, while we continuously improve our tools and systems through our <Better Care/> campaign.
Why continuity matters
Health care works best when it flows without gaps. Each step connects to the next: appointments, tests, results, and follow-ups. When those steps happen on time, your care feels seamless. But if something lingers, like an unbooked test or an unanswered message, it can lead to delays that interrupt that flow.
How you can help keep care moving smoothly
Book and complete tests promptly: Bloodwork and imaging requisitions expire after six months. Early action prevents confusion and hassle. We estimate 25% of all requisitions expire without being completed.
Reply or confirm quickly: A short response keeps the next step moving, whether it’s scheduling an appointment or confirming details for a referral. Our team needs to follow-up manually on nearly 40% of all requests.
Stay engaged: Responding (using the link in our messages) when asked helps ensure your care team has the most up-to-date information to support you.
What we’re doing to keep things moving
We know delays don’t just happen on the patient side. Sometimes your care team is waiting for a lab result, following up with a specialist, or reviewing your medical history before we can move forward. That can take time, and it’s part of why care sometimes feels slower than either of us would like.
That’s why we’re investing in improvements to make our work faster and more seamless:
Automated recalls that keep following up until an appointment is booked.
Smart forms that gather key information up front, reducing back-and-forth.
Improved referral tracking so you receive clearer updates as soon as we hear from specialists.
These upgrades help us respond more quickly and reliably here at Magenta Health, while also strengthening the shared EMR system used by clinics across Canada.
To read more about these improvements or see how you can get involved, visit: www.magentahealth.ca/better-care-2
Your health care works best when we move together. By acting promptly on your side and improving systems on ours, we can make your care smoother and more reliable. Thank you for being such an important part of that process.