Staying Effectively Connected for <Better Care/> - Magenta Health Fall Update #1

As the summer winds down, we’re sharing a short series of important patient updates to help us provide you with <Better Care/>. Think of it as a “fall cleanup”. Watch out for more Magenta Health Fall Updates over the next few weeks and please review each one closely!

In this first update, we’re focusing on how to make sure you can reliably receive important calls and electronic messages (like appointment reminders, follow-ups, or updates) from us.

Help Us Stay In Touch

It’s important we can reach you reliably by phone and by electronic message. Emails that go to spam get missed, and we know from experience that calls from unknown numbers are typically declined and sent straight to voicemail. 

To make sure we can always reach you when it matters, here are four quick things you can do today:

  1. Add our outgoing email address (do.not.reply@magentahealth.ca) to your safe senders list / contacts. This will help keep messages out of your Spam inbox. This email does not accept incoming messages.

  2. Save our number (647-479-8410) as a contact in your phone

  3. Check that your email account has lots of space to receive new messages

  4. Delete any other ‘@magentahealth.ca’ email addresses from your contacts. Instead, initiate contact with us via Your Physician’s Personalized Homepage (enter your OHIP)

How this Helps Deliver <Better Care/>

Magenta Health has launched a <Better Care/> campaign to improve the shared electronic medical record (EMR) system that powers nearly every part of your visit, from booking appointments and tracking results to coordinating preventive care. Because this software is used by many clinics across Canada, improvements made here benefit not only Magenta Health patients, but also patients at other clinics nationwide. 

A key part of <Better Care/> is being able to communicate with you reliably. When calls or electronic messages don’t get through, it disrupts the continuity of your care, creates unnecessary back-and-forth, and sometimes leads to repeat appointments. Improved communication saves our time - and yours! 

Taking these four simple steps makes it easier for us to stay connected and work together on your care. 

If you’d like to learn more about the <Better Care/> campaign or how you can contribute, visit:
www.magentahealth.ca/better-care-2

Thank you for helping us keep your care connected. It makes a real difference.