We are writing to update you with regard to our long-overdue Woodbine location. There have been several years worth of setbacks, but there is now a light at the end of the tunnel!
Read moreOur Eglinton Location is Growing! Two Full-Time Positions Available!
****EDIT**** Thank you to all of our applicants; we've finished hiring for these positions.
Magenta Health (www.magentahealth.ca) seeks to hire two additional full-time administrative/medical support staff for our 418 Eglinton Ave. West location. If you are interested in working at an innovative medical clinic with a heavy emphasis on leveraging technology to improve patient care and access, we'd love to hear from you!
We are a passionate group of doctors dedicated to delivering superior patient care in a warm and welcoming environment. We think great patient care starts with caring support staff, and we’re looking for staff who enjoy interacting with patients and the many families that we work with.
We firmly believe technology and online tools (such as online appointment scheduling and patient messaging) can enhance patient care and streamline the operation of our clinic. As such, proficiency with computers and technology is a must, and excellent writing and customer service skills will be highly valued.
Medical experience or related education is not at all required. The pay will start at $15/hr during the probationary period and start at $16/hr with benefits thereafter.
Details of the first position:
- Monday - Thursday from 8:00AM - 4:15PM (approximately)
- Fridays from 9:00AM - 5:00PM (approximately)
- Covering the occasional evening or weekend shift at our other clinics may be required. Training will occur at both our 418 Eglinton Ave. W and 625 Queen St. East locations.
- Responsibilities:
- Primary: managing the day-to-day flow of the clinic, basic medical tasks (training to be provided), cleaning and tidying exam rooms, restocking of rooms
- Secondary: administrative tasks such as calling patients on the phone, answering phone calls, sending out faxes, appointment scheduling and other administrative tasks
Details of the second position:
- Monday - Thursdays from 12:00PM - 8:15PM (approximately)
- Fridays from 8:00AM - 4:00PM (approximately)
- Covering the occasional evening or weekend shift at our other clinics may be required. Training will occur at both our 418 Eglinton Ave. W and 625 Queen St. East locations.
- Responsibilities:
- Primary: administrative tasks such as calling patients on the phone, answering phone calls, sending out faxes, uploading and classifying documents, appointment scheduling and other administrative tasks
- Secondary: managing the day-to-day flow of the clinic, basic medical tasks (training to be provided), cleaning and tidying exam rooms, restocking of rooms
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Helping Lead the Way - Infoway ImagineNation LEADing Practice Challenge
Marco Lo, Family Physician, Magenta Health with Michael Green, President and CEO, Canada Health Infoway
We're excited to share that Magenta Health has been awarded first prize in the Infoway ImagineNation LEADing Practice Challenge, which aims to recognize clinical practices that use consumer digital health technology to improve the patient experience.
Read moreWhy is there a charge for no-shows and late cancellations?
Credit: Wilfred Iven
We are fortunate to reside in a country where healthcare is largely government funded. While there are obviously ways that it can be improved, the system does largely work and permits, for example, patients to freely schedule an appointment to see their physician in almost all situations, without needing to worry about the need for payment (or co-payment).
A significant challenge that arises in this situation is how to deal with appointment no-shows and late cancellations. Both situations are troublesome because the net effect is that another patient who could have likely used that appointment time-slot to see their physician could not. In the aggregate, for some clinics, up to 10 - 15% of all appointments are "wasted" in this way. This is bad for patient care and an incredibly inefficient use of health care resources.
Read moreMontage Music's Holiday Concert
The local artist that we feature at the clinic, Laura Nashman, is a woman of many talents. In addition to her wonderful pieces located throughout the clinic, she's also an acclaimed flutist. Listen to her and others this Wednesday, December 9th. Details below!
I'm leaving on a jet plane... and I need travel medicine advice
A frequent question that arises relates to travelling, and what vaccines are needed and/or recommended when travelling to various parts of the world.
Read more#TUESDAYTECHTIPS - Vaccine Fridge Temperature Controller
Check out how we’ve been improving our vaccine fridge temperature maintenance with a Temperature Controller. Yes, we realize these Temperature Controllers are used to brew beer as well.
Read moreParsing the Ministry of Health's XML file of Rostered Patients
We occasionally use this blog to share clinic administrative tools that we've developed. The latest tool that we've built is a tool to identify discrepancies between the list of rostered patients according to our own EMR (i.e. OSCAR EMR) versus the XML file that is supplied by the Ministry of Health.
As it's just for administrative use, it hasn't been tested extensively. Let us know if you run into any issues!
Striking a Balance - Urgent Medical Issues
An issue that occasionally arises, as it does with every community family doctor's office, is how to meet the needs of patients in respect of urgent medical issues. While not every medical issue is urgent, it's of course understandable that when a pressing matter arises, that it would be best if their own family doctor or a colleague were available at a convenient time.
Read moreEat food that looks like food
The Heart and Stroke Foundation of Canada released a new policy statement on Saturated Fats. Boiling the statement down (pardon the pun):
- Eat fresh food.
- Make your own food.
- Eat things that look like food.
- Eat fewer “highly processed foods”… like “confectionaries, sugary drinks, processed meats, and snack foods.”
Our Booking Pages are Now Mobile Friendly!
Procuring technology is unfortunately hard. When selecting a vendor, we need to balance a variety of considerations, including features, security, uptime, customer support, quality of UI/UX, etc...
When it came to our online booking system, we went with Veribook for a number of reasons. One limitation, however, was their lack of a mobile friendly booking page for our patients. This has been a source of understandable frustration for everyone.
Read moreDr. Kapoor on TV!
Check out Dr. Kapoor's conversation with Pauline Chan of @CTV News on how to identify good online medical resources. Watch the clip!
Read moreBehind the Scenes with @CHIME- Helping Clinics Deal with Everyday Chaos
Family Physicians and Children - A "Sticky" Situation
Credit: Leeroy
Having children is a part of life. It's trite to say that it's never easy for any parent, but our perspective is that it's particularly difficult to manage for family physicians in the community for a number of reasons.
Read moreShining a Spotlight on our Art: Spa-on-the-Canvas
Magenta Health is proud to feature the original art of flutist and music producer Laura Nashman – 21 original pieces grace our reception area, hallways, and examination rooms.
Read moreMake Your Day Harder
We understand that people live busy lives and that’s it’s hard to find time for physical activity. That’s why we like to promote small changes and small adjustments. They are easier to start and have a greater chance of sticking!
Read more#TuesdayTechTips - Internet Based Faxing: The Hack that Works - @SRFAX
How does your doctor get compensated?
Credit: Luis Llerena
A question occasionally arises as to how Magenta Health physicians are compensated by OHIP for the medical care that they provide.
Read more#TUESDAYTECHTIPS - Size isn't Everything with Computer Monitors - Korean IPS Monitors
If you spend all day staring at a monitor, we strongly believe that it’s worth getting one suitable for your needs. Chefs take care of their knives, surgeons have fancy spider robots, family doctors - we probably use a computer more than any other tool.
Read moreWhy Doctors are Late - The Top 3 Reasons
One of the most common frustrations for patients is when their doctor is late for an appointment. This is something that we try to minimize as much as possible, but unfortunately, we don't have a way to entirely eliminate this problem.
Nevertheless, we're believers in being transparent when it comes to issues such as this. If we can't fully solve the problem, at least we can try to communicate why this is happening, and what we're doing to minimize this problem.
Read more