Prescription Renewals

To renew an existing/current prescription issued by your current Magenta Health physician, please refer to their MD Homepage and then click “I want to request a prescription renewal”.

In some cases, an appointment is required (and covered by OHIP), and in others you may be asked to speak with your pharmacy to have them request the renewal by fax (not covered by OHIP).

The most accurate information is kept up to date on your physician's page.

Please keep in mind all patients have the option of booking an OHIP covered appointment for a prescription renewals.

If you are looking to renew a prescription that was not originally prescribed by your Magenta Health physician, please always book an appointment.

If you were given a physical copy of your prescription and you have lost it, please contact us with the name, address, and fax number of the pharmacy that you'd like a replacement prescription faxed to.

How Long Will it Take?

When requesting a prescription - please allow several business days for the fax to be processed and returned to the pharmacy as your doctor receives a high volume of correspondence daily.  Kindly take this processing time into account, and be sure to request prescription renewals at least one week before your medication runs out.

Should you need a prescription renewed more urgently, please book an urgent appointment with us instead. Once on your MD’s Homepage, type in “Urgent Appointment” to be directed to their booking page.

how will I know if the prescription refill / renewal request fax was received by the clinic?

If you have consented to receive medical emails from us, you will receive an automated confirmation email (titled: "Notification: A Prescription Renewal Request has been Received”) once we receive the faxed request from the pharmacy.

The email will outline your physician’s prescription refill policy, and provide general details regarding potential fees, the standard fulfillment timeline, etc.

If you have asked your pharmacy to fax a renewal request - and have NOT received a confirmation receipt from us within 3 business days - kindly ask your pharmacy to resend the fax again. There is always a chance that the fax has not been transmitted properly. You can find the physician fax numbers listed here.

How will I know if My prescription refill / renewal has been sent to the pharmacy?

If you have consented to receive medical emails from your physician, they will send you an email (titled: "A Prescription Has Been Faxed to a Pharmacy”).

Please be aware that it may take some time before the prescription is received and processed by the pharmacy (e.g. up to 12 hours). Consider contacting your pharmacy by phone prior to picking you your prescription.

how can i update my preferred pharmacy on file?

If you wish to update your preferred pharmacy on file for future prescriptions sent by our office, please fill out this form.

Keep in mind that it may take 1-3 business days to update. If you have booked a same day appointment for a renewal, please advise your physician that you would like your prescription sent to a new pharmacy during your visit.

If your prescription was already faxed to another pharmacy - please directly contact the pharmacy the prescription is now with. They will be able to forward it to your pharmacy of choice.