At Magenta Health, most of your care happens in the moment — during appointments, conversations, and follow-ups.

But some of the most important improvements happen behind the scenes.

Over the coming months, we’ll be working on our next strategic plan — a roadmap that helps guide how we grow, what we prioritize, and where we invest to better support patient care.

To do that well, we need your input.

WHAT TO EXPECT

If you’re checking in for an in-person visit, you may notice a new step at the end of the check-in process: a short question about your experience.

You’ll see just one question per visit
It appears after you’ve fully checked in (so it won’t slow anything down)
Questions are randomized, so patients see different ones over time

That’s it — just one quick question at a time, without interrupting your check-in.

WHAT WE’RE ASKING

The questions are designed to help us understand your experience across different parts of the care journey, including appointments, clinic operations, and how you access services.

Some questions will be straightforward, and others more reflective, but all are meant to help us see what’s working — and where we can do better.

HOW YOUR FEEDBACK IS USED

Your responses are collected and reviewed as part of a broader effort to improve care across our clinics.

We look at patterns over time to help answer questions like:

Where are patients experiencing friction?
What matters most in day-to-day care?
What should we prioritize next?

This input will directly inform our planning over the next 18–24 months, alongside initiatives like our <Better Care/> campaign.

Read more about how we’re improving the systems that support your care behind the scenes, or support our efforts here.

A QUICK NOTE ON PRIVACY

Your responses are completely anonymous and cannot be linked back to you. We use patient feedback to understand overall trends and improve care across our clinics.

WHY THIS MATTERS

Good care goes beyond what happens during a visit — it includes the full experience around it.

Your feedback helps us better understand your experience and continue improving the care you receive.

If you see a question at check-in, we hope you’ll take a moment to answer it.