At Magenta Health, <Better Care/> isn’t just a tagline, it’s our commitment to making the healthcare experience smoother, faster, and easier.

As part of this initiative, we’ve updated the on-call MD booking workflow to streamline the entire process. The goal is simple: reduce friction and make booking urgent appointments quicker and more intuitive. Key updates include:

Screening Questions to Guide You

Before booking an on-call appointment, we ask brief screening questions to help make sure you’re booking the right type of visit for your concern.

This helps reduce booking errors, extra appointments, and ensures you’re directed to the most appropriate care.

See All Available On-Call Appointments in One Place

No more clicking back and forth to check availability!

We’ve added a new page where you can quickly review current on-call MD availability across our locations.

It’s now quicker and easier to spot a time that works for you.

A Simpler, Faster Booking Form

We’ve streamlined the on-call MD booking form to make it faster and easier to complete your booking.

By removing screening questions at this touchpoint, we’ve reduced friction and made accessing urgent care simpler.

How to access on-call MD booking?

Our standard request is to always start at your physician’s homepage to ensure your concern is one that requires an appointment. You can review our blog post about how to use your physician’s homepage here.
If your concern is one that does not require a specific non-urgent appointment type, you will be directed to a booking page that includes your physician’s regular appointments, and urgent appointments.
If you don’t see a suitable time with your own physician, click the link at the bottom of the page to access urgent appointment availability with an on-call MD.
You’ll be taken to our updated workflow, outlined above, where you can then continue to book as appropriate.

These updates are small but meaningful steps toward <Better Care/>. To learn more about the campaign and how we’re improving care for our patients, visit magentahealth.ca/better-care.