Clinic Switch Policy

As an organization that operates multiple clinic locations, one question is whether patients can switch physicians and clinics. Our standard policy is that physician switches are not permitted, for reasons discussed therein.  

The issue of switching clinics (and by extension, physicians) is slightly different though, as we believe convenient access to your physician is an important aspect of good patient care. For us, this consideration means Magenta Health is able to support switching clinics in certain circumstances. These circumstances remain quite limited as we seek to draw a reasonable balance between competing considerations.

Accordingly, effective August 2018, Magenta Health is implementing the following policies:

When are switches permitted?

Patients (i) must have moved since initial registration (or last clinic switch) and (ii) the new address must be at least 20 minutes closer to the new clinic by public transit, as compared to the prior address to the current clinic.

Additionally, patients are permitted to switch clinics up to once every 3 years, only after they have been with a particular physician at least 6 months, if they have moved again.

When does a switch take effect?

An intake appointment with your new Magenta Health physician will generally be required. Until such intake appointment is completed, patients will remain under the care of their current physician.

Can I meet a new physician, then change my mind?

At most, patients who meet then decline to register with the physician at the new clinic only have the option of returning to their current Magenta Health physician at the old location. Neither of the following is an option:

  1. have another intake with a different Magenta Health physician at the new clinic;
  2. register with the new physician, then return to their previous physician after a period of time.

This policy mirrors our standard policy that it is not an option to switch physicians after an initial intake

We reserve the right to not accommodate returning to the original physician in situations not in line with the goals of this policy.

Who can I switch to?

Switches will be accomodated subject to physician availability at the new clinic. In particular, depending on demand, physicians at the new clinic may elect to prioritize the needs of new patients currently without a family doctor.

There will also be situations where certain physicians will not be available to accept patient transfers. In particular, certain Magenta Health physicians are obligated to meet quite onerous government imposed quotas for the number of “orphaned” patients (i.e. patients without a family physician at all) that they see.

How do I go about requesting a switch?

Should you wish to switch physicians, please contact us at contact@magentahealth.ca and advise as follows:

  • Your current Magenta Health clinic and physician
  • The Magenta Health clinic you are requesting to switch to
  • Your home address when you first registered as a patient
  • Your current home address
  • Your acknowledgment that you have reviewed and acknowledge all aspects of this policy

If your request falls within our policy guidelines, we will work to action your request within two to three weeks, and invite you by email to schedule an intake with a new physician.


Anticipated Questions

We’ve answered below some anticipated questions - should something not be covered, please feel free to contact us and we’ll update this page with our thoughts.

I live closer to the Beaches clinic, but I haven’t moved. Can I switch?

To empower patients to make the preferred decision for themselves, we asked all patients who registered January 2015 onward, as part of our registration process, whether the individual would like …

  • To see a physician out of the Riverside clinic in the long-term, or
  • To see a physician who would be moving to the Beaches clinic eventually, but to see that physician from Riverside temporarily

This selection was used to help assign patients to a particular physician and we worked to make clear that subsequent switches could not be accommodated.

Given this context, we think it’s appropriate to prioritize the reasons outlined in our physician switch policy, and to not allow switches in this situation.

For patients who registered prior to January 2015, we will be able to accommodate switching if you live at least 20 minutes closer to our new Beaches location by public transit, than our current Riverside location.

My physician is moving to the Beaches clinic. Can I switch to see a different Riverside physician?

To empower patients to make the preferred decision for themselves, we ask, as part of our registration process, whether the individual would like …

    • To see a physician out of the Riverside clinic in the long-term, or
    • To see a physician who would be moving to the Beaches clinic eventually, but to see that physician from Riverside temporarily

    Additionally, due to differences in physician availability, many patients elected to switch to a physician who would be moving to the Beaches clinic eventually so that they could have an intake and become a registered patient earlier. 

    Given this context, and given that we sought to make clear that subsequent switches couldn’t be accommodated, we think it’s appropriate the prioritize the reasons outlined in our physician switch policy, and to not allow switches in this situation.