A version of the following message was circulated electronically April 2025
I hope everyone is enjoying the (Canadian) spring weather - I am writing to share an important update with you: I have recently permanently relocated to the city’s north end and have decided to move my primary practice location.
Magenta Health and I have explored the option of finding a replacement physician for myself, but as I am sure you have heard, there is a shortage of family physicians with 2.3 million Ontarians who are unattached to a primary care provider. We were not successful. After much consideration, we have come to an arrangement so that I can continue to be your family doctor.
Starting July 1st, 2025, I will be seeing patients from my new clinic location only at Eglinton Station Medical Centre. It is a modern clinic in midtown Toronto with experienced family physicians located at the south east corner of Yonge and Eglinton. There are multiple parking options nearby and it is directly linked to the Yonge/Eglinton TTC and Crosstown Stations. For more detailed directions and parking information please click here . I also plan to continue to offer both Phone and Video Appointments (so that concerns can be appropriately addressed without an in-person visit when necessary) alongside an increased number of In Person appointments.
At this point, there is nothing for you to do. I will continue to see patients from the Magenta Health Riverside location until June 30th, 2025. You will not be able to book appointments from July onwards until July 1st, 2025. Beginning July 1st, you'll be able to book appointments with me at my new clinic by contacting Eglinton Station Medical Centre directly. This can be done via email: contact@eglintonstationmedical.ca or phone: 416-485-0555.
Most importantly, there will be no interruption in your medical care and your records will be transferred automatically, as I remain your family doctor just supported by a different team and where I will be seeing you physically in-person.
I understand transitions can be stressful, and I recognize there have been a number of changes already with COVID and the emergency family leave I had to take on short notice during that time. Please know that I have made this decision only after extensive reflection. For some of my patients, my new clinic will be equal to or more convenient than Magenta Health’s Riverside location. For others, I acknowledge that this new location will be less convenient for you to access. If this is the case for you, I apologize and appreciate your understanding and patience. I hope you see this as a better alternative than being left without a family doctor, and I look forward to continuing to care for you and your family.
Thank you again - I greatly appreciate your patience and understanding.
Kind regards,
Dr. Aarti Kapoor
*** Additional information from Magenta Health ***
We respectfully request that you do not contact our admin team for updates regarding Dr. Kapoor’s transition or her new clinic’s booking process, as Magenta Health staff will not have any further information. Please contact Eglinton Station Medical Centre directly with any questions.
We don’t anticipate being able to accommodate requests to switch to another family doctor within the Magenta Health clinics at this time. There is already a significant shortage of family physicians in the community and a very long waiting list of patients attempting to book intake appointments with us.
Should you decide to transfer to a completely different physician outside of Magenta Health instead of moving with Dr. Kapoor, please request your medical records by contacting us directly: https://www.magentahealth.ca/request-for-medical-records. Those who take no action will be automatically transferred to Dr. Kapoor’s new clinic, and will not be a patient of any Magenta Health physician after June 30th, 2025.
You can sign up to be put on a waitlist for a new family physician or nurse practitioner on the Health Care Connect Website if you so choose to instead.