Zero Tolerance Abuse Policy
Magenta Health and all Magenta Health physicians are committed to providing a safe, secure, and respectful environment for all patients and staff.
genuine risk of harm
There is absolutely zero tolerance for any conduct that causes any individual to feel at genuine risk of harm. In all such situations, the offending individual will be asked to immediately leave the premises and if a patient, they will be immediately discharged from the practice with no option of returning in the future.
All other unacceptable conduct
Generally speaking, our zero-tolerance policy extends to all other conduct which can be considered unacceptable in nature. We strive to treat individuals with respect and professionalism in all interactions, and we expect and require the same in return. This includes conduct whether in person, by phone, in writing, or by voicemail.
Exemplary conduct which is unacceptable includes:
throwing or damaging property
disrespectful or demeaning language or conduct
threats or threatening behaviour
In limited extenuating circumstances, we may exercise our discretion to excuse a single lapse in judgment. If you have been referred to this policy in such circumstances, please consider yourself warned that your recent conduct was considered inappropriate and unacceptable. No further warnings will be given - any further abusive conduct on your part will be grounds for immediate discharge from Magenta Health as a patient.