Zero Tolerance Abuse Policy

Magenta Health is committed to providing a safe, secure, and respectful environment for all patients and staff.

genuine risk of harm

There is absolutely zero tolerance for any conduct that causes any individual to feel at genuine risk of harm. In all such situations, the offending individual will be asked to immediately leave the premises and if a patient, they will be immediately discharged as a patient with no option of returning in the future.

All other abusive conduct

Generally speaking, our zero-tolerance policy extends to all other conduct which can be considered abusive in nature. We strive to treat individuals with respect in all interactions, and we expect the same in return. This includes conduct whether in person, by phone, in writing, or by voicemail.

Exemplary conduct which is abusive includes:

  • violence

  • intimidation

  • throwing or damaging property

  • inappropriate words

  • abusive language

  • disrespectful or demeaning language or conduct

  • discriminatory remarks

  • threats or threatening behaviour

  • bullying

In limited extenuating circumstances, we may exercise the discretion to permit a single misstep. If you have been referred to this policy in such circumstances, please consider yourself warned that your recent conduct was considered unacceptable and abuse. No further warnings will be given - any further abusive conduct on your part will be grounds for immediate discharge from Magenta Health.