Uninsured Services and subscriptionS

This page provides information about uninsured services and fees, the option for annual subscription, as well as how to pay your invoice.

Magenta Health Uninsured Service Policy

Magenta Health has implemented a policy that requires physicians within the clinic to invoice their patients for the uninsured services they provide. The fees collected are directed solely into relieving administrative burdens, both for your physician, and our staff, to secure a long-standing foundation for the Magenta Health team. To learn more about why the clinic requires your physician to invoice for uninsured services, review our blog post on Uninsured Services and Fees.

The typical cost of such services are enumerated below and are set in line with the guidelines set by the Ontario Medical Association (OMA) and the College of Physicians and Surgeons of Ontario (CPSO).

OHIP COverage

Physicians at Magenta Health are committed to helping patients with all of their health care needs.

The Ontario Health Insurance Plan (OHIP) covers most aspects of your care; however, some medical and administrative services are not covered by OHIP and require separate payment.

Annual Uninsured Services Subscription

This is an optional annual fee (previously called ‘block fee’) that is charged to patients who choose to pay for the provision of one or more uninsured services (i.e. services not covered by OHIP) from a predetermined set of services.

Your physician includes the provision of certain types of medical care via electronic communication in their Annual Uninsured Services Subscription. This fee does not replace the need for appointments.

Cost: $125/year per patient. These rates may vary somewhat from physician to physician.

Click here to Subscribe to the USS

    
             ↓    Click here to review a list of Non-OHIP Services and Per-Service Fees (+ Inclusions and Exclusions for Electronic Messaging)    ↓
        
            Uninsured Service / Services NOT covered by OHIP
            Typical Per-Service Charge ($ , subject to vendor / delivery fees)
            Additional Notes
            Covered by Subscription?
        
            Forms
        
            Canada Pension Plan (CPP) Disability Medical Report Form
            85
            
            No
        
            Disability Report/Insurance Form
            OMA rates, 141.00 and up
            includes long-term disability form, #OCF-3, #OCF-18 and #OCF-19 certificates
            No
        
            Driver’s Medical Examination Form
            70.0 without physical exam
305.85 with physical exam
            
            No
        
            Medical Certificate for Employment Insurance, Compassionate Care, Parental, or Sickness Benefits
            46.75
            (INS5216B, INS5168, or INS5140)
            Yes
        
            Medical Fitness to Participate Form
            33.75-50.00
            (work, school, camp, daycare, fitness club, other programs, etc.)
            Yes
        
            Private Insurance Form
            OMA rates, 250.00 and up
            (Life Insurance, Health Insurance and APS forms)
            No
        
            Revenue Canada, Federal Disability Tax Credit Form
            150
            
            No
        
            Short-term Disability Form
            OMA rates, 60.00 and up
            
            No
        
            Travel Cancellation Form
            150
            
            No
        
            Volunteer Form
            27
            
            Yes
        
            Prescriptions
        
            Prescription Renewal (without an appointment)
            20
            
            Yes
        
            Prescriptions for orthotics, massage, compression stockings, etc. for insurance reimbursement
            20.00 and up
            
            Yes
        
            Lost Referrals or Prescriptions
            20
            
            Yes
        
            Notes
        
            Back to Work, School or Daycare Note
            23.5
            
            Yes
        
            Legal Reports
            OMA rates
            
            No
        
            Letter at Patient's Request
            OMA rates
            
            No
        
            Sick Note
            23.5
            
            Yes
        
            Medical Records
        
            Electronic or Fax Transmission of Medical Records
            35.00 and up
            (cost may vary based on length)
            Yes
        
            Immunization Records Replacement or Summary
            20
            
            Yes
        
            In-Clinic Medical Services
        
            Appointment Without Valid OHIP Coverage
            40.00-150.00
            
            No
        
            Appointments missed or cancelled/rescheduled late
            40.00/80.00
            "Deadline varies per MD
please see your appointment confirmation
or reminder email"
            No
        
            Earwax removal
            35
            (only OHIP covered if there is hearing loss and non-responsive to cerumenolytics OR OHIP covered if removal is for diagnostic and/or therapeutic purposes, effective October 1, 2019)
            Yes
        
            Liquid Nitrogen Treatment of Benign Skin Lesions & Warts not covered by OHIP
            35.00-50.00/visit
            
            No
        
            Pap Tests
            115.00 (+lab fee)
            (when done earlier than OHIP-covered/recommended frequency)
            No
        
            TB Skin Test (1-step/2-step)
            35.00/50.00
            
            No
        
            Third-party Physical Examination
            219.6
            
            No
        
            Travel Advice
            65.00 and up
            
            No
        
            Uninsured Vaccine Administration
            15
            (does not include travel advice)
            Yes
        
            Urine pregnancy test
            25
            (only OHIP covered when an immediate determination of pregnancy is required to prevent imminent physical harm; blood pregnancy test is still OHIP covered, effective October 1, 2019)
            Yes
        
            Electronic Communication
        
Administrative Communications via electronic messaging
Offered free of charge for all patients
        
Medical Communication via electronic messaging

        Some medically appropriate electronic messaging is available to those who have subscribed to the Uninsured Services Subscription, or wish to pay per message. What message types are available at at your physician's discretion, and will be clear when using their homepage to address your concern or question.
        
        - Messaging remains only for medically appropriate circumstances.
        
        - These fees are intended to compensate physicians for non-OHIP covered time spent reviewing and responding.
        
        - Patients will not receive prioritized care. Magenta Health does not offer executive health or concierge care.
        
        - Your physician may ask you to book an appointment if they believe medically appropriate.
        
        - The annual subscription allows for 12 messages related to the circumstances listed.
        
        Those who choose not to subscribe can always book an appointment (OHIP Covered) to discuss any medical issues and concerns. 
        
        All patients have access to all types of appointments on their physician's booking page.

INVOICES AND RECEIPTS

The doctors use the following third party services for invoices and payments: Wave, Tracument, and Stripe.
Each service will provide an automated receipt once the invoice has been resolved.

Wave invoices can be paid online using the instructions in the email.
Paying by cheque: If you prefer not to pay your Wave invoice online, you can drop-off or mail us a cheque that clearly indicates the corresponding invoice number(s) and is made out to the name on the invoice. Please be sure to copy the name exactly as it appears on the invoice.
Paying in Clinic: Please note that our in-clinic staff are unable to process debit or credit card payments at the clinic.
As appropriate (for Wave invoices ONLY), our staff are able to process cheques and exact cash payments (i.e. staff are unable to make change if needed) at the clinic.

Tracument is our secure document delivery vendor.
Please be advised that Tracument will include their own separate delivery fee. This fee will be clearly noted on the invoice.
Paying Online: Tracument invoices can be paid online by clicking the Invoice link in your email.
Paying by Mail: A cheque should be addressed to Tracument and mailed directly to them (please see your invoice for details). Once payment has been processed by Tracument, they will automatically notify you on how to access the document(s).
Paying in Clinic: We cannot accept payments/cheques in clinic for Tracument Invoices.
Questions / Troubleshooting: Any questions regarding payment or document access should be addressed to Tracument directly via support@tracument.com .
Tracument’s troubleshooting page is available here.

Stripe Invoices received by email: can be paid online using the instructions in the email.

Stripe Receipts for automated online payments: Currently, Stripe payments are made at the time of a service request. A receipt will be automatically emailed to the address on file for you with Magenta Health (e.g. to claim back reimbursement from your own private insurance). If you have questions about this receipt, please submit them here.

Paying by cheque: If you prefer not to pay your Stripe invoice online, you can drop-off or mail us a cheque that clearly indicates the corresponding invoice number(s) and is made out to the name on the invoice. Please be sure to copy the name exactly as it appears on the invoice. This is not an option for automated online payments taken at the time of a service request.

Paying in Clinic: Please note that our in-clinic staff are unable to process debit or credit card payments at the clinic.

No refunds are available on charges for individual services once provided.
Refunds on Uninsured Services Subscriptions are offered up to 60 days after activation or renewal of the subscription. Please note that if you received any uninsured services during this period and subsequently cancel your subscription, that we will invoice you for such services.

Please be advised that for some requests, our secure document delivery vendor (Tracument) will include their own separate delivery fee. This fee will be clearly noted on the invoice.

For some requests, our secure messaging vendor will include their own vendor fee. This fee will be clearly noted on the invoice.

If you believe an invoice was sent to you in error, we invite you to reach out to us via the linked forms below.
Wave Invoices: For concerns regarding Wave invoices, please click here.
Tracument Invoices: For concerns regarding Tracument invoices, please click here.