NEW PATIENT INTAKE APPOINTMENTS WITH DR. marco lo
This page is for patients invited to schedule a new patient intake appointment with the above physician. A link to this page is normally sent to you by email after you complete our standard registration process. If that's the case for you, please read through all of this information (we know there's a lot, but it's important!), and then use the button at the very bottom to schedule your first appointment.
If you have not been invited to schedule an appointment, but would like to enroll as a patient, please complete our registration form on our registration page, and we will be in touch as soon as possible by email.
PURPOSE OF APPOINTMENT
Kindly note that you will not be Dr. Lo's patient until the patient intake appointment has been completed (e.g. you will not be able to schedule a regular medical appointment). One of the purposes of the initial intake appointment is for you and Dr. Lo to meet and to see if you are a good fit for each other, and then to take it from there. Additionally, to be clear, you will be enrolling as a patient of Dr. Marco Lo (practicing through Dr. Marco Lo Medicine Professional Corporation) and not of Magenta Health Inc. more generally.
This appointment is not meant for providing medical care, but to let you have a chance to meet Dr. Lo, to learn about our clinic, to complete all necessary forms and sign-ups, and for a comprehensive medical history to be taken.
Our physicians work very hard to keep to their schedule and do not double book appointments. Nevertheless, there may be times when they are running behind, for example, if a previous appointment runs long due to an unexpectedly complex issue. Kindly keep this in mind when scheduling appointments and give yourself some buffer time.
Magenta Health is a fragrance-free clinic. For more information please see our policy.
You will be sent by email a link to an intake form. If you're able to complete this form in advance, please arrive 5 minutes early to complete a couple additional forms. Otherwise, please plan on arriving 15 minutes early to complete the form in person. Unfortunately, to help our doctors stay on schedule, if you arrive late for your appointment, there is a possibility that you will not be seen, or that you will be asked to wait until the next break in the schedule.
USE OF TECHNOLOGY
Two specific ways that this will affect your patient experience is that
- you will be able to communicate with the clinic and your physician through email, with a view to eventually use a secure online messaging portal once available; and
- you will be able to book appointments online anytime, even when the clinic is closed.
As compared to a traditional clinic that primarily communicates by phone, we feel that these communication tools will enable us to reduce errors, protect patient privacy, automate our processes, and improve patient care - so much so that we will be re-directing patients who phone into the clinic to submit their message or book their appointment online instead.
Lastly, we'll reiterate that one of the unique aspects of our clinic is our emphasis on leveraging technology to improve patient care, make us more accessible to patients, reduce the overall burden on the Canadian health care system, and enable our physicians to safely and competently provide care to more patients in our community.
In other words, by and large, you will be asked to communicate with the clinic almost exclusively online or in person. For more details regarding our communication policies, please click here. You can also read more about our reasoning in respect of technology, and phone calls in particular, here.
SCHEDULE YOUR NEW PATIENT APPOINTMENT
Thank you for taking the time to review the above! Please proceed to schedule your appointment ...